A Six Sigma Approach to Sustainability

Chapter 1

Continual Improvement for Social Responsibility

1.1 Introduction

Welcome to continual improvement for social responsibility (CISR®).* Let’s orient ourselves to these, sometimes vague and nebulous, subjects of social responsibility and continual improvement. We take “continual improvement” from the tenets of the quality profession and product and process improvement. This methodology includes tools applied toward the goal of zero defect product quality and process capability, which minimizes waste and inefficiency. Organizational programs such as Six Sigma, Lean Production, Design for Six Sigma, Process Reengineering, and Total Quality Management are the foundations of our approach to continual improvement. The continual aspect addresses ...