Chapter 16. Turning Yeses into No’s

Working with a boss who only wants to hear yeses can be annoying, but it can become an even more serious problem when the boss wants you to say “yes” to something that’s clearly wrong, even criminal. Certainly, there are many downsides for the boss who only wants yeses, since she doesn’t learn important information about what’s really going on. The result can be a state of denial when things are going badly, with the boss operating in a kind of bubble. This can be just as disastrous for a company as for a political administration that screens out negative information. This hear-no-evil approach may feel good for awhile, but then grim reality sets in, and the company is usually worse for having not dealt with ...

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