Book Description
All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including:
* The Impossible "I"s: Incompetents, Idiots, and Imbeciles --
clueless employees who simply don't know what they're doing
* The Bull in the Office China Shop -- the frequently angry worker
ready to confront anyone and everyone
* The Party-Time Performer -- the employee who, although great with
people, constantly turns work-time into fun-time
* I've Got a Problem -- employees whose work is compromised by any
of a range of personal demons, from drug and alcohol problems to
emotional issues
From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.
Table of Contents
- Copyright
- Introduction
- I. Bad Attitude
- II. Incompetent
- III. Personal Issues
- IV. Trust and Honesty
- V. Communication
-
VI. Putting It All Together
- 35. Bad Employee or Bad Boss?
- 36. How Bad Is Your Employee (or Employees)?: A Self-Assessment Quiz
- 37. Knowing How to Deal
- Dealing with Difficult Employees Grid
- About the Author