A Survival Guide to Managing Employees from Hell: Handling Idiots, Whiners, Slackers, and Other Workplace Demons

Chapter 7. Spilling the Beans

Another problem employee is the one who can’t keep a secret and stirs up other employees with the information he or she shares. This lack of confidence can even become a legal or criminal matter when an employee breaches the confidence of customer records, such as when employees talk to outsiders about what’s in the files. Even if they are talking to other staff members and not to outsiders, this can lead to serious problems when the information gets passed on and even more leaks develop—like a boat where the initial leak gets bigger and bigger until the boat goes down. But even breaching confidence on private personal communications with an employer can become a serious problem when it leads to misunderstandings ...