Chapter 11. Friends Forever
What do you do if a relationship with a friend or family member leads to bringing them into your business, and then the person turns out to be either incompetent, poor at social relationships, or both? You feel a certain loyalty because of a longtime personal relationship, but the person turns out to be poison when it comes to the business. Usually, you would either get a toxic employee to change for the better or terminate the employment relationship. But it may not be so easy to just put on your business hat with a person who has been your friend for so long. On the other hand, you don’t want to undermine the business either by having the employee make costly mistakes or turn customers away through outlandish behavior. ...
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