Chapter 30. What Are You Talking About?
Sometimes a big problem is communicating with employees doing specialized work who literally speak a different language—not a foreign language, but a kind of techno-babble that you simply don’t understand. Such employees will often use that language to conceal and misdirect when they have done something wrong. Their specialized language makes it hard to know what they are talking about for anyone outside their field; it’s like you need a translator or have to be one in order to clarify what they are doing or have done. And in the process you may not realize that something is going wrong—and they may not want you to know.
That’s the situation Kevin, a project manager for a large software development company, ...
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