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A Sysadmin's Guide to Navigating the Business World by Mark Burgess, Carolyn Rowland

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1. The Problem

1.1 A Tale of Two Worlds

According to industry analysts, business leaders typically view IT services as a cost center or a sump into which funds disappear; they fail to see the strategic potential of IT services as a tool to support business growth or new opportunities.

Why? Are business people behind the times? Are they incapable of understanding simple technology? Or have IT departments failed to keep them abreast of the cost to implement today's technologies in the business world? As with most failures of communication, the problem lies on both sides.

Consider the following dialog: A business executive sees a business need and requests help from the IT department. Instead of saying, “I really need an email system that lets ...

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