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A Sysadmin's Guide to Navigating the Business World by Mark Burgess, Carolyn Rowland

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3. The Science of Value

This chapter looks more closely at the meaning of value. It explains an unexpected result: why humans really identify value through contact relationships, even as they talk about money or cost. Understanding why value is about relationships explains why “cheapest” or “best” does not always win, but, conversely, why close friendships and back-scratching do (whom you know, not what you can do).

Example 10 The system administration community has long debated the value of Free/ Libre/Open Source software. This is based on the maxim that “no cost” implies “no value.” Users still have to spend time making the software work, so its value could easily be perceived as negative.

The “science of value” comes by an unexpected ...

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