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A Sysadmin's Guide to Navigating the Business World by Mark Burgess, Carolyn Rowland

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Appendix. Principles and Promises

Principles

1. Practice makes perfect: In a process of continuous improvement, you review, adapt and improve all the time, making agility and predictability part of the same goal.

2. Demonstrating control: Demonstrate the ability to deliver, use, avoid, and change IT services at will, as well as manage costs and risk. This builds confidence and trust on all sides, and these are the foundations of everything else.

3. Value in cooperation: Long-term cooperative relationships are valuable to both parties. Quick wins are insignificant in the long run.

4. Choice of relationships influences value: The number of relationships we can attend to is limited, so choosing partners becomes a strategic decision.

5. Trust: ...

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