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A Sysadmin's Guide to Navigating the Business World by Mark Burgess, Carolyn Rowland

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References

[1] C. Rowland and M. Burgess. “The Business Value of System Administration.” ;login: 35(2):23–28. 2010.

[2] E. Anderson, M. Burgess, and A. Couch. Selected Papers in Network and System Administration. J. Wiley & Sons, 2001.

[3] Office of Government Commerce, ed. Best Practice for Service Support. ITIL: The Key to Managing IT Services. The Stationery Office, 2000.

[4] Office of Government Commerce, ed. Best Practice for Service Delivery. ITIL: The Key to Managing IT Services. The Stationery Office, 2000.

[5] Top 10 Sources of Project Failure. http://www.focusedperformance.com/toptenpm.html. Sampled July 26, 2010.

[6] Why IT Projects Fail. http://www.projectperfect.com.au/info_it_projects_fail.php. Sampled July 26, 2010.

[7] Statistics ...

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