3 The Matrix of Change and Total Quality Management
Choosing a leader often comes with change. Is there an outgoing leader? Is this the new leader’s first opportunity in such a role? And what is the perception of those individuals who will be working with this new leader? Although the hardest thing about change is often uncertainty, these questions are only a minor glimpse of the uncertainty built up when a new leader is about to take the helm. Uncertainty holds back decision-making, sometimes putting it at a complete standstill. One is not if they can maneuver the consequences, and when it comes to business, one is often not sure if they can afford the consequences.
Unfortunately, there is no way to predict outcomes ...
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