CHAPTER 13

What Does History Tell Us Is Important About Leadership?

It is said that hospitality businesses are better managed today, but is this true? Has the industry changed as much as many will argue that it has? The hospitality story over the last century has been one of real growth and success. In that time, it has become a truly global industry, with a number of household names that most can easily name. There must, therefore, be good reason in how this was achieved and what drove these businesses to grow so successfully?

There are many that argue that the industry today has become too reliant on brands and become less innovative, with less loyalty, and with fewer new leaders breaking through. They argue that business processes may be better ...

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