A User's Manual to the PMBOK Guide, Fifth Edition

Chapter 24

Monitoring and Controlling Quality

TOPICS COVERED

Control Quality

Control Quality

Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. As you recall, quality is concerned with both the project and the product. In this process you will review the project results and compare them to the project metrics, such as budget performance and variance, and schedule performance and variance. You will also assess the degree to which the deliverables meet the quality metrics and requirements. As mentioned previously, product quality metrics are specific to the particular product and organization.

The Control Quality process has some specific concepts associated with measuring compliance that you should be familiar with. Let’s take a look at those.

Quality Control Terminology

Inspection. Examining or measuring to verify whether an activity, component, product, result, or service conforms to specified requirements.

Attribute Sampling. Method of measuring quality that consists of noting the presence (or absence) of some characteristic (attribute) in each of the units under consideration. After each unit is inspected, the decision is made to accept a lot, reject it, or to inspect another unit.

Tolerance. The quantified description of acceptable variation for a quality requirement. ...