Chapter 25
Monitoring and Controlling Communications
TOPICS COVERED
Control Communications
Control Communications
Control Communications is the process of monitoring and controlling communications throughout the entire project lifecycle to ensure the information needs of project stakeholders are met. Essentially the Control Communications process seeks to ensure that the right people are getting the correct information in a timely manner. If they aren’t, the change process is initiated through this process.
Figure 25-1 shows the inputs, tools and techniques and outputs for the Control Communications process. Figure 25-2 shows a data flow diagram for the Control Communications process.
Figure 25-1 Control Communications: Inputs, Tools and Techniques, Outputs
Source: PMBOK® Guide—Fifth Edition
INPUTS
The project management plan contains the communications management plan and stakeholder management plan which identify the stakeholders who need project communications, when they will receive the information, and the format of the information.
Issue logs may contain documentation on issues associated with communication and the parties accountable for resolving the issues. The work performance data ...
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