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A Web for Everyone by Whitney Quesenbery, Sarah Horton

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Footnotes

People First: Designing for Differences

1 http://whitneyhess.com/blog/2011/04/23/youre-not-a-user-experience-designer-if/

Solid Structure: Built to Standards

1 Berners-Lee, T. Weaving the Web. HarperCollins, New York, NY, 1999.

Easy Interaction: Everything Works

1 CAPTCHA stands for Completely Automated Public Turing test to Tell Computers and Humans Apart, but they can be so frustrating that Jared Smith from WebAIM suggests it should mean Completely Automated Patience Test to Confuse the Hell out of your Audience.

Plain Language: Creates a Conversation

1 Steehouder, M. F. and Jansen, C. J. M. (1996) “The Sequential Order of Instructions: Impact on Text Quality” in Proceedings of the 43rd Annual Conference of the Society for Technical ...

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