4CollaborateChanging to a Problem-Solving Approach, or How to Satisfy Everyone’s Interests

It is one of the most beautiful compensations of this life that no man can sincerely try to help another without helping himself.

—RALPH WALDO EMERSON

Kitty D’Alessio had just been appointed president of Chanel. She was the first woman, and the first American, ever to hold that position. She inherited a chief designer who she didn’t believe had the right feel for the line. She wanted to replace him and decided that Karl Lagerfeld would be perfect for the job. Although she didn’t know him personally, she knew that he was involved in a number of different ventures and was making lots of money. In addition to designing clothing for Chloe, he was designing ...

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