15 Managing Project Quality

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In This Chapter

• Learn what comprises a “successful” project

• Understand why project quality starts and ends with the customer

• Understand how project quality management is integrated into all aspects of project management

• Learn the key principles of managing project quality

• Learn the essential tools and techniques for implementing project quality

• Project quality

• Review seven common challenges associated with project quality

Quality is one of the critical success factors for any project and one of the key tenets of modern project management. Yet, project quality is often misunderstood and poorly managed. ...

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