
238 THE SIX LAWS OF ABSOLUTE HONESTY
Either way, consensus or top-down, we believe that, for a plat-
form to be relevant, the organization’s leaders must be involved. We
are reminded of something the late guru of Total Quality Manage-
ment, W. Edwards Deming, said at the beginning of one of his fa-
mous four-day quality symposiums. ‘‘If your job title is quality
coordinator, vice president in charge of quality, quality program di-
rector, or some other similar title—and your job is to lead the quality
effort in your company—find another job!’’
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The audience responded to Deming’s comment with nervous
laughter. The room was packed with 500 people with ...