Regaining control of the library is a very important step that needs to happen at multiple levels in a library. The library needs to practice self-examination and acknowledge where leadership training is needed. Not only does the library’s administration need to change, there also needs to be genuine support from the institution’s higher administration. If change is to be long-lasting, then the Human Resources Department will need to change how toxic leadership incidents are reported, starting by taking them seriously as well as recording incidents in a professional manner with set protocols and policies.
Human resources; policy; collaboration