
Endorsements
“is is the ‘must read’ text for anyone in healthcare who is interested in improve-
ment and innovation. It is easy to read, provides lots of stories and describes how
evidence can and has been put into action through real world examples. Many peo-
ple will recognise that Virginia Mason have been successfully using lean methods,
but most will be surprised by their clever use of both innovation and lean methods
together, thus creating significantly more value than using either alone and dispel-
ling the myth that lean and innovation methods cannot work in harmony. ere is
a clear message that patients are the number one priority. We see ...