16 ◾ Accelerating Health Care Transformation
the process, the widespread involvement and substantial progress to date has height-
ened awareness of its importance.
Stimulating Breakthrough Innovation
Another area of influence on the organization’s overall strategy and tactics is around
the concept of breakthrough innovation, or what Harvard professor Clayton
Christensen calls disruptive innovation. He defines it in healthcare as “cheaper,
simpler, more convenient technologies, products or services that ultimately let
less expensive professionals provide sophisticated services in affordable settings, or
enables patients to service themselves.” Examples of disruptive innovations in other
industries include personal computers replacing mainframe c ...