112 ◾ Accelerating Health Care Transformation
have grown into a large group. We also thought that people would benefit from
hearing the information in an auditory format. It makes Virginia Mason more
personal and helps us bond as a group.”
“We use humor, music, and a quick pace to get our points across and make the
show enjoyable,” says Pittenger. “Our goal is to increase common understanding,
while supporting the cultural direction of Virginia Mason. We do segments on
clinical innovations, VMPS improvement projects, administrative initiatives, and
financial and quality challenges and accomplishments. We also introduce new doc-
tors and say goodbye to retiring doctors.”
e multiple mental valley escapes that this idea provides led one respondent ...