Skip to Main Content
Accelerating Health Care Transformation with Lean and Innovation
book

Accelerating Health Care Transformation with Lean and Innovation

by Paul E. Plsek
October 2013
Intermediate to advanced content levelIntermediate to advanced
216 pages
7h 22m
English
Productivity Press
Content preview from Accelerating Health Care Transformation with Lean and Innovation
Using Patient Experience to Drive Innovation ◾  139
try. e intent was to replace the current kit with a version that was more patient
centered and could be easily used. After seeing the three samples, the team assumed
patients would go for one particular bag they felt was an upgrade, looked better,
and was more user friendly. eir assumption was completely busted when they
took the samples out on a hospital unit, asked patients and their families to play
with the bags, and then conducted interviews.
One sample kit was a large bag that could be reused as a tote bag after dis-
charge. ere were large pockets and room for other items. Some team members
felt that this would be very useful. One patient put it the best, “I would rather have
someth ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Innovation Engine: Driving Execution for Breakthrough Results

Innovation Engine: Driving Execution for Breakthrough Results

Jatin DeSai
International Examples of Lean in Healthcare

International Examples of Lean in Healthcare

Elaine Mead, Cameron Stark, Maimie Thompson
Enabling Healthcare 4.0 for Pandemics

Enabling Healthcare 4.0 for Pandemics

Abhinav Juneja, Vikram Bali, Sapna Juneja, Vishal Jain, Prashant Tyagi

Publisher Resources

ISBN: 9781482203837