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Chapter 9
Looking Ahead: The
Future of Innovation
and Lean at the Virginia
Mason Medical Center
Lean gives us the ability to think about change … to accept change …
to think outside the box … and those are the things that are going to
give us the tools to be able to deal with all of the craziness that is in the
world in the future. It teaches you to be able to flex with the changes
that come.
—Joyce Lammert, MD
Medical Director, Hospital, Virginia Mason Medical Center
While success is already evident, the journey of lean and innovation has only just
begun at Virginia Mason Medical Center. It turns out that while this is a journey
with a clear dest ...