154 ◾ Accelerating Health Care Transformation
Creating More Capability through Culture
Development, Education, and Infrastructure
Virginia Mason leaders acknowledge that more work also needs to be done in
enhancing the organization’s capability to be innovative. As Dr. Farrokhi observed
at Toyota in Japan, an organization can never rest in its efforts to enhance its cul-
ture. New leaders and staff are constantly entering the mix and new challenges and
stresses constantly test resolve. However, few healthcare organizations have Virginia
Mason’s board- level indicator of culture that supports innovation, underpinned by
more detailed workgroup- level measurement, feedback, and improvement aids.
Further, few healthcare organizations have a CEO li ...