Looking Ahead ◾ 159
voice of the future concept is incorporated into the environmental scanning process
that feeds annual planning at Virginia Mason.
However, just as it is Virginia Mason’s view that operations should drive any
future infrastructure development, leaders also believe that operations and the
patient experience should drive technology choices, not the other way around. Like
most other medical centers, Virginia Mason invests in the latest IT, diagnostic,
and treatment technology. e organization is keenly interested in breakthrough
developments such as those that might occur at Boston’s Center for the Integration
of Medicine and Innovative Technology (CIMIT) and also actively supports the
search for medical breakthroughs at i ...