CHAPTER 8 QUALITY
The quality management questions on the PMP exam are straightforward—especially if you know the definitions of terms and understand statistical process control. You are not required to solve quantitative problems, but there are questions on statistical methods of measuring and controlling quality.
An emphasis on customer satisfaction, cost of quality, management’s responsibility for quality, and continuous improvement is likely to be on the exam; how tools such as Pareto and cause-and-effect diagrams are used may also be on the exam.
To pass, you must know the differences among the three quality processes: Plan Quality Management, Perform Quality Assurance, and Control Quality.
Many organizations use ...