CHAPTER 10 COMMUNICATIONS
One of the primary and most important roles of the project manager is communication—communication of project objectives, management strategies, and the project plan. A project manager’s responsibility is to facilitate understanding, thereby enhancing the team’s effectiveness.
Inadequate communication, one-way communication, incomplete messages, and unclear messages are common problems in many projects. Communication skills fall under both general management and project management skills and are necessary for the effective exchange of information. The project manager has a responsibility to:
Know what kind of message to send to what audience
Know what format and method to use for each message ...