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Achieve PMP Exam Success, 6th Edition by Diane White, Diane Altwies

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CHAPTER 8 QUALITY

Knowledge Area Tools and Techniques to Know

Tool or Technique

Quality Process

Tool and Technique Group

Affinity diagrams

8.2 Manage Quality

Data representation techniques

Alternatives analysis

8.2 Manage Quality

Data analysis techniques

Audits

8.2 Manage Quality

Ungrouped

Benchmarking

8.1 Plan Quality Management

Data gathering techniques

Brainstorming

8.1 Plan Quality Management

Data gathering techniques

Cause-and-effect diagrams

8.2 Manage Quality

8.3 Control Quality

Data representation techniques

Check sheets

8.3 Control Quality

Data gathering techniques

Checklists

8.2 Manage Quality

8.3 Control Quality

Data gathering techniques

Control charts

8.3 Control Quality

Data representation techniques

Cost of ...

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