© CA 2019
John OrvosAchieving Business Agilityhttps://doi.org/10.1007/978-1-4842-3855-4_2

2. Look in the Mirror

John Orvos1 
Belle Mead, New Jersey, USA

When the executive realizes there is a problem but hasn’t yet realized they are part of the problem, it’s time for them to look in the mirror. This is a critical conversation to bring them to that realization while respecting their views.

Designing the Conversation

The mindset of the executives at this stage is awareness that the company is dealing with a problem of increased competition and customer pressures, but lack of knowledge that they are a part of the problem. Whether you have created executive awareness that this company problem exists by sounding the alarm, or they had that awareness ...

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