Chapter 4

1. Quotes 1 and 2 are from TV programs Business Matters broadcast by the British BBC network

2. Two students under my supervision wrote master’s theses using this approach: one on a chocolate manufacturer in France, the other on a group of automobile components firms in Poland. The latter was graded top student of the year.

3. EFQM is shortly planning to launch a revised 2010 model.

Chapter 5

*This chapter is useful for entrepreneurs after the start-up of their business and for executives who, after a period in large companies, move into small firms as creators, managers, or investors.

1. These items mean that usage of time is a very critical factor. In my own created research bureau, it was a luxury to spend a few hours reading in ...

Get Achieving Excellence in Management now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.