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Achieving High Performance by Pippa Bourne, Michael Bourne

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Dealing with Difficult People

A difficult person could be someone who is genuinely obstructive or just an individual who sees the world differently from you. In either case, to manage difficult behavior, you first need to gain an understanding of the person, and then employ a set of tactics to manage the situation.

Planning for resolution

You can’t change a difficult person by being difficult yourself. You have to set a target for the situation or relationship you wish to achieve, and then create a strategy to reach that goal. The approach you take will depend on the situation, the person, and the type of behavior. Call a meeting with the difficult individual in a place where you won’t be disturbed. Prepare what you want to say and how you ...

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