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Achieving High Performance by Pippa Bourne, Michael Bourne

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Listening Effectively

Many people can talk, but few listen well. If you are good at hearing what others miss, it gives you a distinct advantage. Good listeners are also better at building rapport with others, so listening effectively is a good skill to develop and practice.

Being a good listener

Listening is not the same as hearing. You can hear something but not take it in or respond to it. The words are just flowing over you. When you are truly listening, the person talking to you knows you are listening and will appreciate it. Listening requires concentration and you won’t be able to concentrate if you are busy thinking about what you are going to say next. Be in the present. If you are really listening you will find your next words come ...

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