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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
xix
The Story—What
Really Happened …
Rhonda
I walked into Community General, my community hospital, full
of my normal enthusiasm and optimism. After twenty years of
working in a hospital system, I had taken a position at the new-
est hospital acquisition. We had acquired a stand-alone hospital
that was about ve miles from my home. I was to be the director
of Customer Experience Design and part of the transition team.
Since this hospital had struggled for many years, I just knew the personnel would
be thrilled to see me. I was here to save the day. I was coming from a very good and
well-respected system. I knew there would be a lot of gratitude ...
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Publisher Resources

ISBN: 9781466583085