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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
6 ◾  Achieving Patient (aka Customer) Experience Excellence
culture change and how it is best done. I had much success at this on a departmen-
tal level, but I was afraid I had undertaken more than I could accomplish. Maybe
Ineeded to brush up my resumé. In the meantime, however, I was determined to try.
A few months later, I got a call from the Hammer. is condent leader with
the most success in the building up until now called for help. I was afraid I would
not be good enough to oer the help he needed. I kept thinking of that boy in the
baseball outt and knew a family was depending on my ability. I had just had my
yearly evaluation that ...
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Publisher Resources

ISBN: 9781466583085