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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
Fail, Then Account ◾  57
Of course, as with the nurse who stated in no uncertain terms she was not going
to change, it may sometimes be necessary to surgically remove that cancer to the
culture you are trying to transform. You will immediately recognize these employ-
ees because they self-identify right up front and actively, even proudly, display their
resistance. You are unlikely to motivate or engage them. If you have tried repeatedly
but you have failed, you will of course see no eort from that employee to help in
the transformation. You then have a choice: keep the person around or get rid of the
individual. If in your assessment they cannot be brought around and their inu-
ence is greater than their contribution, eliminate them from ...
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Publisher Resources

ISBN: 9781466583085