Succeed, Then Recognize ◾ 69
Recognition (informal and formal) serves to magnify proven behavior lead-
ing to success. In a similar light, accountability is there to help ensure successful
corrective action, and learning takes place when a failure occurs. e relation-
ship between engagement, accountability, and recognition can be summed in the
following diagram. Engagement will lead to employees putting in the eort to
make the change. When that eort leads to success, recognition should be the
result on occasion. When that eort leads to failure, accountability will allow
for eective corrective action to be taken. When this corrective action produces
results, recognition will kick in to highlight the success and help get others to
model ...