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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
Succeed, Then Recognize ◾  69
Recognition (informal and formal) serves to magnify proven behavior lead-
ing to success. In a similar light, accountability is there to help ensure successful
corrective action, and learning takes place when a failure occurs. e relation-
ship between engagement, accountability, and recognition can be summed in the
following diagram. Engagement will lead to employees putting in the eort to
make the change. When that eort leads to success, recognition should be the
result on occasion. When that eort leads to failure, accountability will allow
for eective corrective action to be taken. When this corrective action produces
results, recognition will kick in to highlight the success and help get others to
model ...
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Publisher Resources

ISBN: 9781466583085