76 ◾ Achieving Patient (aka Customer) Experience Excellence
dierent ways of approaching things. Involving employees in the design also
ensures that the activity is tailored to the team it is meant for.
◾ Do “fun” on a regular basis. You should have predicted we were going to sug-
gest this by now, especially since we are injecting fun into our Engagement
Bowtie activities. Like appreciation, motivation, accountability and recog-
nition, and bathing, you want to do it regularly. Injecting fun into your
Engagement Bowtie will be like placing polka dots on it. e bowtie is the
main item, but fun gives it a bit of style. One of the key issues with grand
annual celebrations is that they are rare and infrequent enough to reap the
benets ...