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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
76 ◾  Achieving Patient (aka Customer) Experience Excellence
dierent ways of approaching things. Involving employees in the design also
ensures that the activity is tailored to the team it is meant for.
Do “fun” on a regular basis. You should have predicted we were going to sug-
gest this by now, especially since we are injecting fun into our Engagement
Bowtie activities. Like appreciation, motivation, accountability and recog-
nition, and bathing, you want to do it regularly. Injecting fun into your
Engagement Bowtie will be like placing polka dots on it. e bowtie is the
main item, but fun gives it a bit of style. One of the key issues with grand
annual celebrations is that they are rare and infrequent enough to reap the
benets ...
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Publisher Resources

ISBN: 9781466583085