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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
110 ◾  Achieving Patient (aka Customer) Experience Excellence
inuencers; unfortunately, it is not that easy. Your consultants should oer you
an approach that has built in a heavy dosage of employee buy-in to raise aware-
ness, discussion, and collaborative solution making. is should be infused
in their approach. It should not feel like an “add-on.” It may be referred to as
training, coaching, works hopping, and so on. It does not matter; the purpose
is what matters. Even Rhonda’s skills lab was just one part of an assortment of
activities aimed at engaging the employee (i.e., the Engagement Bowtie).
Even if you know what you would like to do, you will have no joy if the higher-
ups do not understand the signicance of your approach. In th ...
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Publisher Resources

ISBN: 9781466583085