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Epilogue: One Year
Later—Making It Stick
Even When It Gets Sticky
Rhonda: It’s a never-ending story.
I received an e-mail advertising the conference where Greg and
I shared our story the year before. It made me reect on the
high we felt at that time. Since our return from the conference,
there have been many ups and downs. We lost some very valu-
able leadership. Some were courted away by other hospitals, and
some left for family obligations. Either way, it was dicult when
the leaders left. We had the rst hit to our patient safety results in two years. ere
were some nancial and patient satisfaction setbacks as well. ere were always ...