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Achieving Patient (aka Customer) Experience Excellence
book

Achieving Patient (aka Customer) Experience Excellence

by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
June 2013
Intermediate to advanced content levelIntermediate to advanced
137 pages
4h 45m
English
Productivity Press
Content preview from Achieving Patient (aka Customer) Experience Excellence
Lessons From a Successful Cultural
Transformation in a Hospital
ACHIEVING PATIENT
EXPERIENCE EXCELLENCE
(
aka Customer
)
ISBN: 978-1-4665-8308-5
9 781466 583085
90000
www.productivitypress.com
K18971
Healthcare Management / Quality & Patient Safety / Patient Satisfaction /
Customer Experience / Cultural Transformation
Written by internationally acknowledged experts in the customer and
patient experience movement,
Achieving Patient (aka Customer) Experience
Excellence: Lessons From a Successful Cultural Transformation in a
Hospital
clearly outlines the principles and development phases of a great cus-
tomer experience transformation. Using an engaging stor ...
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Publisher Resources

ISBN: 9781466583085