
Lessons From a Successful Cultural
Transformation in a Hospital
ACHIEVING PATIENT
EXPERIENCE EXCELLENCE
(
aka Customer
)
ISBN: 978-1-4665-8308-5
9 781466 583085
90000
www.productivitypress.com
K18971
Healthcare Management / Quality & Patient Safety / Patient Satisfaction /
Customer Experience / Cultural Transformation
Written by internationally acknowledged experts in the customer and
patient experience movement,
Achieving Patient (aka Customer) Experience
Excellence: Lessons From a Successful Cultural Transformation in a
Hospital
clearly outlines the principles and development phases of a great cus-
tomer experience transformation. Using an engaging stor ...