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Achieving Service Excellence by C. M. Chang

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OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek and Richard Fleming

Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros

Designing Service Processes to Unlock Value by Joy Field

ALSO IN FORTHCOMING IN THIS COLLECTION

Service Thinking: The Seven Principles to Discover Innovative Opportunities 12/15/2013 by Hunter Hastings and Jeff Saperstein

Service Mining: Framework and Application 12/31/2013 by Wei Lun ("Allen") Chang

Service and Service Systems: ...

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