4

It’s all about the people

Abstract:

This chapter explores the role of leaders in engendering staff support for a change agenda, and the need to instil in individuals at all levels the confidence to trust both in the overall vision and direction and in their own ability to initiate beneficial change at a local level. The chapter discusses the roles of innovation and intrapreneurialism in creating a culture in which new ways of thinking are actively encouraged as a means of ensuring a continuing state of change-readiness, and goes on to consider the importance of focused recruitment, staff development and motivation policies, the maintenance of high levels of operational environment awareness and the need for planned periods of review and reflection. ...

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