Active Listening: Improve Your Ability to Listen and Lead, Second Edition, 2nd Edition
by Center for Creative Leadership
Background
Since 1970, CCL has worked with thousands of leaders to develop their skills, following a process of using heightened self-awareness to help these leaders adapt and grow their skill set. As such, active listening is a core tool embedded throughout our programs and the assessments we use.
While active listening has long been recognized in industry as a useful leadership and development technique, we’ve come to see it as a skill set core to all effective leaders, particularly amid the heightened demands of an increasingly diverse and interconnected world. Skills indispensable to effective leadership—the ability to adapt and remain flexible in the face of change, take the perspective of others, lead employees with a participative management ...