Listening and Leadership
Jim is a smart, successful leader and a likeable coworker. Six months ago, he took on a job with greater responsibility in a new division. To his surprise, he’s having difficulty leading his new group. He is unable to pinpoint the reason for the friction between himself and several of his direct reports, and he’s frustrated that his new group hasn’t jelled. He calls one of his direct reports in to address the issue. Here’s how it goes:
Jim: Mary, we need to talk. There’s obviously some friction between us, and it’s having a bad effect on the whole group. What’s the problem?
Mary (caught off guard and not knowing where to start): Well, I would say that one problem is that we don’t have enough flexibility— (Jim’s cell phone ...