How to Improve Your Listening Skills
This section offers specific tips and activities to help you practice and hone your active listening skills. Look back at the assessment that you completed on pages 4–5. If you gave yourself a 4 or 5 on any item, find that item below. We’ve listed tips for addressing each one; use the margin to add ideas of your own. Then use our suggestions and your ideas to set goals and practice plans.
1. I sit behind my desk, accept phone calls, shuffle papers….
• Select a place and time that make distractions and disruptions less likely.
• Ask others not to disturb you.
• If you are in the middle of something important, ask the other person for a few minutes to complete your task. Then pay full attention to him ...