Adopting Agile Across Borders: A Guide to Navigating Cultural Complexity in Agile Teams and Organizations

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

G. Califano, D. SpinksAdopting Agile Across Bordershttps://doi.org/10.1007/978-1-4842-6948-0_3

3. Chile

Glaudia Califano¹   and David Spinks¹

(1)

Milton Keynes, UK

 

Chile is perhaps the country in South America that we visited that has most in common culturally with Europe. Compared to some other countries in South America the business setting in Chile is more formal. Punctuality is generally observed, while communication is more restrained and pragmatic.

Yet we found Chileans to be as people-oriented as the people that we met in Argentina, Colombia, or Uruguay. Focus is on the customer. Teams are like families. And business is built on earning trust and building ...