Successful change comes from managing ambiguity and working with gray
Summary
Uncertainty, risk, nuance, and shades of gray are part of the ambiguity of our lived experience and are present within change. Whether we recognize and elect to manage ambiguity and respond or not, the impacts are there. Success in managing change and business transformation comes through the proactive management of ambiguity and when the ambiguity management skill is used across the implementation. Having ambiguity management developed for use in ongoing operations and services is also of benefit. This chapter aims to provide an overall approach to the adoption and adaption of ambiguity management within transformation and organizational ...
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