Integration points
Case management systems often are not stand-alone systems. Depending on the industry and the type of application, a case management system can be integrated with back-end systems, databases, and other business applications. Integration with the external systems can be achieved in many ways. Often, it depends on the integration points and tools available for the systems that are involved.
This chapter describes at a high level the different application programming interfaces (APIs) and other integration points that are supported ...

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