PROLOGUE
It’s 1998. I’ve gone to work for Delta Consulting, a New York–based consulting firm started twenty-five years previously by David Nadler, a former Columbia Business School professor. The firm specializes in consulting to CEOs. Even though I have been consulting for over twenty years, I have recently completed six full weeks of orientation to learn to do consulting the way people do at Delta consulting. This is a description of a fairly typical first meeting between Delta and a client, in which I had the opportunity to observe David Nadler (a wonderful mentor and friend to me, now deceased) work his art. The names of the firm and client have been changed but the rest is as it happened that day.
8 A.M.—the heliport at 12th and 30th on ...
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